Victorian institute of technology (VIT)
Victorian institute of technology (VIT)

Microsoft CRM – Customization

Course Name Microsoft CRM – Customization
Course Code VIT/02/2036
Course Type Microsoft Business Solutions CRM Certification
Cost $999.00 Enrolment Form
Duration Two Days
Times Part-time / Full Time:
Week Ends, Week Days, Evenings
Prerequisites  
Outline Customer Relationship Management (CRM) – Customization. The mission of the course is to investigate the antecedents and consequences of implementing a customer-relationship management strategy.
Objectives  
Modules
  • Microsoft CRM Architecture
  • Workflow Manager
  • Sales Processes
  • Workflow Monitor
  • Microsoft CRM Customization Tool
  • Publishing customizations
  • Schema Manager
  • Software Development Kit(SDK)
  • Report customization via Crystal Designer
  •  
    Other
     
    Material The course material will be provided.

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